Petty injustices

I wrote a letter to SPG (Starwood Preferred Guest)  when hubby talked to them about registering for a promo that allowed double credit for stays at SPG hotels.  The promo started the day he left, of course, and we got the flyer in the mail  just this past Monday.  They told him that the credits were not retroactive.  Okay, fine, but we didn’t get any notice prior to September 28th.  So in essence, a segment of their client base was effectively out of luck if they had stayed at one of their hotels in the previous two weeks.  Now before I had a chance to mail/email my scathing letter, hubby informs me the next day that it appears they went ahead and gave him the extra credits.  Why do I care so much?  Well, it may come in handy in the coming months.  If we can get an approximate date of the baby’s arrival, then we can book flights ahead of time.  And we may be able to use the credits for hotel stays.  Because of hubby’s business travel, airline miles and hotels credits come in handy.  It allowed us to supplement our trip to Europe last year, and took care of my trips to Toronto to care for my dying friend and the subsequent funeral.   Sometimes these airline and hotel reward programs –  who always tell you how much they want to reward you for YOUR LOYALTY (and CASH)-  have so many terms and conditions in fine print that it’s often quite difficult to redeem the rewards.  It was a damn good letter – to the president.

Update on the man yelling at me for supposedly not picking up after my dog:  I got an email from the company with an attached letter that will be mailed to me.  In it, the supervisor apologizes on behalf of the company for the driver’s outburst and informed  me of a formal complaint on record. The driver took immediate responsibility and  also wrote a handwritten letter to me apologizing for his behaviour.  Wow.  I replied that I accepted his sincere apology.

Now if I could write a letter to the zit on my lipline.


4 thoughts on “Petty injustices

  1. So glad you got that apology! I have thought about that a lot ever since you posted about it (especially as my doggy goes the same way).

    Also yay for getting your hotel credits. 🙂

  2. Good for you and good for the company. We used to live in a seedier part of town that was frequented by prostitutes. After I saw some guy in his work truck pick up one of the working girls, I called the company to complain. I don’t know what they did, if anything, to their employee, but I hope he was at least embarrassed.

  3. Glad you got an apology. And I totally agree with you on the points thing. It drives me nuts sometimes, the hoops you have to jump through to get what’s rightfully yours.

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